City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 20

Police Services

Contacted the Police Department for Services in Past 12 Months
February 2016
February 2017
47 %
49 %
Excellent
Good
Previous Score( Feb. 2016)
Quality of Service
44 %
31 %
75 %
78 %
Timeliness of Service
36 %
37 %
73 %
75 %
Overall Competence
49 %
31 %
80 %
80 %
Behavior and Attitude of Officers
48 %
27 %
75 %
81 %
Community Education Services
29 %
48 %
77 %
76 %
0 % 20 % 40 % 60 % 80 % 100 %
Copyright © 2017 Decision Analyst
Questions: Q11c. If you have had contact with the Arlington Police Department over the past 12 months, what was the Q11d. Now, thinking about police services that the City provides, please rate each of the following.( 4‐point Q11. And thinking about any services and facilities that the City provides, please rate each of the following have used or visited in the past 12 months.( 4‐point scale, Excellent to Poor)
Base: Respondents who have used Police Services in the past 12 months, excluding“ don’ t know”( base varies)