2022 2023

Good Excellent

Personally Used or Household Used Library Services in Past 12 Months

94 % 94 %

33 % 38 %

94 % 94 %

34 % 37 %

87 % 86 %

42 % 44 %

60 % 56 % 59 % 58 %

45 % 42 %

Quality of Library Services Library Facilities Availability of Materials

Questions : Q12b . If you , or anyone in your household , have used a City Library over the past 12 months , what was the nature of the service ? | Q13 . Now , thinking about services that the City Library provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) Base : Total respondents ( 2022 : n = 3,295 ; 2023 : n = 2,941 ); Respondents who have used City Library Services in the past 12 months , excluding " Don ' t know " ( numbers vary by attribute ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .

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