City Services Satisfaction Report 2023 City Services Satisfaction Report | Page 16

Key Findings

Other City Services

● Ratings for most other City services remain on par with last year .
● Positive ratings for Graffiti Removal and Zoning Services have increased somewhat since last year .
Top-2-Box Rating : “ Good ” or “ Excellent ”
( Among Those Who Have Used / Visited in Past 12 Months *)
2022
2023
Electronic Bill-Paying Service
82 %
83 %
Vital Statistics Services
79 %
80 %
Quality Of Garbage Collection Services
80 %
80 %
Quality Of Recycling Services
80 %
79 %
Landfill Services
79 %
77 %
Convention Center
78 %
77 %
Emergency Management Services
77 %
76 %
Dispatch Services ( 911 )
77 %
76 %
Quality Of Yard Waste / Debris Pickup
73 %
71 %
Municipal Court Services
70 %
70 %
Graffiti Removal
60 %
66 %
Open Records Requests
64 %
64 %
Platting Services
56 %
58 %
Animal Services
55 %
53 %
Zoning Services
45 %
52 %
Building Permits
55 %
52 %
Code Compliance
46 %
48 %
Some room for improvement
Much room for improvement
* Excludes " Don ' t know ." Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .
Copyright © 2024 Decision Analyst
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