Key Findings
City Services
● Ratings for Fire Department Services , City Library Services , and Ambulance / Emergency Medical Services remain overwhelmingly positive .
● Ratings for most other services are on par with last year and have some room for improvement .
● Positive ratings for Police Services have increased somewhat since last year .
Top-2-Box Rating : “ Good ” or “ Excellent ” ( Among Those Who Have Contacted / Used in Past 12 Months , Except Where Noted Otherwise )*
Overall City of Arlington Departments : Customer Service ( Among Total Respondents )
2022 2023
66 % 66 %
Fire Department Services 95 % 94 %
City Library Services 94 % 94 %
Ambulance / Emergency Medical Services 90 % 91 %
Parks & Recreation Services ( Among Total Respondents ) 84 % 83 %
Water Utility Services 80 % 80 %
Water Utilities Department Products & Services ( Among Total Respondents )
78 % 77 %
Police Services 68 % 72 %
Code Compliance Customer Service 53 % 55 %
Some room for improvement
Little room for improvement
Some room for improvement
Much room for improvement
* Excludes " Don ' t know / No answer " or " Don ' t know ." Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .
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