Water Utility Services
% Who Rated “ Good ” or “ Excellent ” ( Excluding data in gray box )
80 % 84 % |
72 % |
80 % |
74 % |
81 % 86 % |
70 % |
80 % |
71 % |
Total White Black Latino Other Quality of Services
Total White Black Latino Other Timeliness Of Services
83 % 86 % |
76 % |
83 % |
77 % |
Usage Among Total Respondents ↓ ↓
57 % 49 % 49 %
50 % 46 %
|
Total White Black Latino Other Availability of Services
Total White Black Latino Other
Had Contact With Water Utilities Department in Past 12 Months
Questions : Q14b . Now , thinking about the water customer services that the City provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) | Q14a . During the past 12 months , if you have had contact with the Water Utilities Department , what was the nature of the contact ? Base : Respondents who have used Water Utility Services , excluding " Don ' t know ," in total and by ethnic groups ( numbers vary by attribute ); Total respondents ( Total : n = 3,295 ; White : n = 2,329 ; Black : n = 257 ; Latino : n = 325 ; Other : n = 194 ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave , for which data is not shown ; indicated within ethnic group only / Total only ( not across groups ).
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