City Services Satisfaction Report 2022 City Services Satisfaction Report | Page 75

Water Utilities Department Ratings

% Who Rated “ Good ” or “ Excellent ” Asked of All Respondents , Regardless of Whether Have Had Contact With Water Utilities Department
↓ 78 % 82 %
71 %
77 % 73 %
↓ 79 % 83 %
69 %
75 % 73 %
73 % 78 %
60 %
69 % 71 %
Total White Black Latino Other Overall Quality of Products and Services
Total White Black Latino Other Water Treatment Services
Total White Black Latino Other Quality of Drinking Water
↓ ↓ 71 % 73 % 69 % 66 %
74 %
68 %
69 %
70 %
68 %
66 %
61 %
62 %
65 %
↓ 57 %
67 %
Total White Black Latino Other Total White Black Latino Other
Total White Black Latino Other
Efficiency in Water Line Repair Water Conservation Efforts Speed in Completing Water / Sewer Construction
Questions : Q14e . Overall , how do you rate the quality of products and services the Water Utilities Department provides ? ( 4-point scale , Excellent to Poor ) | Q14c . Whether or not you ’ ve had direct contact with the Water Utilities Department , please provide your opinion on the following . ( 4-point scale , Excellent to Poor ) Base : Total respondents , excluding " Don ' t know / No answer " ( Q14e ) or " Don ' t know " ( Q14c ), in total and by ethnic groups ( numbers vary by attribute ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave , for which data is not shown ; indicated within ethnic group only / Total only ( not across groups ).
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