Code Compliance
% Who Rated “ Good ” or “ Excellent ” ( Excluding data in gray box )
Usage Among Total Respondents
53 % 57 % 51 %
51 % 53 % 49 % 20 % 21 %
14 % 19 % 18 %
Total White Nonwhite Total White Nonwhite
Total White Black Latino Other
Quality of Customer Service |
Timeliness of Complaint Response |
Personally Used Code Compliance |
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Services in Past 12 Months |
Questions : Q13b . Considering the services that Code Compliance provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) | Q13a . If you have utilized Code Compliance over the past 12 months , what was the nature of the service ? Base : Respondents who have used Code Compliance , excluding " Don ' t know ," in total and by ethnic groups ( numbers vary by attribute ); Total respondents ( Total : n = 3,295 ; White : n = 2,329 ; Black : n = 257 ; Latino : n = 325 ; Other : n = 194 ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave , for which data is not shown ; indicated within ethnic group only / Total only ( not across groups ).
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