Fire Department Services
% Who Rated “ Good ” or “ Excellent ” ( Excluding data in gray box )
↓ 95 % 95 % 98 %
95 % 95 % 96 %
Total White Nonwhite Quality of Service
Total White Nonwhite Timeliness of Service
76 % 76 % 74 %
Usage Among Total Respondents
12 % 13 % 11 % 9 % 10 %
Total White Nonwhite
Community Education Services
Total White Black Latino Other
Had Contact With Fire Department in Past 12 Months
Questions : Q11a . Now , thinking about fire services that the City provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) | Q11 . And thinking about any services and facilities that the City provides , please rate each of the following services and facilities you have personally used or visited in the past 12 months . If you have not personally used the City service or facility in the past 12 months , please select “ Have not used in the past 12 months ” for the service . ( 4-point scale , Excellent to Poor ) | Q11x . If you have had contact with the Fire Department over the past 12 months , what was the nature of the service ? Base : Respondents who rated Fire Services , excluding " Don ' t know ," in total and by ethnic groups ( numbers vary by attribute and question ); Total respondents ( Total : n = 3,295 ; White : n = 2,329 ; Black : n = 257 ; Latino : n = 325 ; Other : n = 194 ). Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave , for which data is not shown ; indicated within ethnic group only / Total only ( not across groups ).
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