Customer Service
Residents ' Overall Rating of Customer Service Provided by City Departments
Total |
18 % |
48 % |
↓ |
25 % |
↓ |
8 % |
White |
19 % |
50 % |
23 % |
8 % |
Black |
19 % |
47 % ↓ |
28 % |
6 % |
Latino |
17 % |
48 % |
27 % |
8 % |
Other |
20 % |
40 % |
26 % |
14 % |
|
|
Excellent Good Fair Poor |
|
|
Question : Q6 . Overall , how would you rate the level of customer service provided by City of Arlington departments ? Base : Total respondents , excluding " Don ' t know / No answer " ( Total : n = 2,968 ; White : n = 2,097 ; Black : n = 234 ; Latino : n = 298 ; Other : n = 169 ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave , for which data is not shown ; indicated within ethnic group only / Total only ( not across groups ).
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