City Services Satisfaction Report 2022 City Services Satisfaction Report | Page 34

Parks and Recreation Facilities

2021 2022
Good Excellent
Personally Used Parks and Recreation Facilities in Past 12 Months
2021
2022
65 %
63 %
↓ 86 % 81 %
85 %
↓ 78 %
↓ 87 % 83 %
46 %
50 %
47 %
46 %
47 %
50 %
40 %
31 % ↓
38 % 33 % ↓
40 % 33 % ↓
Quality of Programs / Classes
Range of Activities
Quality / Appearance
of Facilities and Centers
↓ 88 % 84 %
87 %
↓ 81 %
48 %
50 %
46 %
48 %
40 % 34 % ↓
Overall Quality of Parks
40 % 33 % ↓
Quality of Customer Service
Questions : Q11e . If you have used a city park or facility over the past 12 months , what was the nature of the service ? | Q12a . Now , thinking about the Arlington Parks and Recreation facilities , please rate each of the following . ( 4-point scale , Excellent to Poor ) Base : Total respondents ( 2021 : n = 2,774 ; 2022 : n = 3,295 ); Respondents who have used City Parks or Facilities in the past 12 months , excluding " Don ' t know " ( numbers vary by attribute ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .
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