2021 2022

Good Excellent

Personally Used or Household Used Ambulance Services or Emergency Medical Services in Past 12 Months

95 %

20 %

90 %

19 %

93 % 91 %

22 % 20 %

75 % 71 % 71 % 71 %

Quality of Service

Timeliness of Service

Questions : Q11ay . In the past 12 months , have you or anyone in your household used ambulance services or emergency medical services ? | Q11b . Now , thinking about the ambulance services or emergency services that the City provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) Base : Total respondents ( 2021 : n = 2,774 ; 2022 : n = 3,295 ); Respondents who have used Ambulance / Emergency Medical Services in the past 12 months , excluding " Don ' t know " ( numbers vary by attribute ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .

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