City Services Satisfaction Report 2022 City Services Satisfaction Report | Page 32

Police Services

2021 2022
Good Excellent
Had Contact With Police Department in Past 12 Months
2021
2022
36 %
30 %
79 %
35 %
↓ 68 %
30 %
71 %
66 %
34 % 31 %
82 %
36 %
↓ 71 %
33 %
44 % 38 % 37 % 35 %
46 % 38 % ↓
Quality of Service Timeliness of Service Overall Competence
82 %
33 %
↓ 76 %
33 %
70 %
43 %
64 %
41 %
48 % 44 %
Behavior and Attitude of Officers
27 % 23 % Community Education Services
Questions : Q11c . If you have had contact with the Arlington Police Department over the past 12 months , what was the nature of the service ? | Q11d . Now , thinking about police services that the City provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) | Q11 . And thinking about any services and facilities that the City provides , please rate each of the following services and facilities you have personally used or visited in the past 12 months . If you have not personally used the City service or facility in the past 12 months , please select “ Have not used in the past 12 months ” for the service . ( 4-point scale , Excellent to Poor ) Base : Total respondents ( 2021 : n = 2,774 ; 2022 : n = 3,295 ); Respondents who have used Police Services in the past 12 months , excluding " Don ' t know " ( numbers vary by attribute and question ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .
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