96 % 95 %

17 % 18 %

97 % 95 %

19 % 17 % 77 % 76 %

38 % 43 %

79 % 77 % 77 % 78 %

39 % 33 %

Quality of Service Timeliness of Service Community Education Services

Questions : Q11x . If you have had contact with the Fire Department over the past 12 months , what was the nature of the service ? | Q11a . Now , thinking about fire services that the City provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) | Q11 . And thinking about any services and facilities that the City provides , please rate each of the following services and facilities you have personally used or visited in the past 12 months . If you have not personally used the City service or facility in the past 12 months , please select “ Have not used in the past 12 months ” for the service . ( 4-point scale , Excellent to Poor ) Base : Total respondents ( 2021 : n = 2,774 ; 2022 : n = 3,295 ); Respondents who have used Fire Services in the past 12 months , excluding " Don ' t know " ( numbers vary by attribute and question ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .

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