2021 2022

Good Excellent

Personally Used or Household Used Library Services in Past 12 Months

95 % 94 %

35 % 33 %

↓ 96 % 94 %

32 % 34 %

89 % 87 %

39 % 42 %

61 % 60 % 64 % 59 %

50 % 45 %

Quality of Library Services Library Facilities Availability of Materials

Questions : Q12b . If you , or anyone in your household , have used a City Library over the past 12 months , what was the nature of the service ? | Q13 . Now , thinking about services that the City Library provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) Base : Total respondents ( 2021 : n = 2,774 ; 2022 : n = 3,295 ); Respondents who have used City Library Services in the past 12 months , excluding " Don ' t know " ( numbers vary by attribute ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .

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