Fire Department Services
2020 2021
Good Excellent
Had Contact With Fire in Pa
95 % 96 %
17 % 17 %
93 % 97 %
12 % 19 % 76 %
37 %
78 % 79 % 81 % 77 %
39 %
Quality of Service Timeliness of Service Communi
Questions : Q11x . If you have had contact with the Fire Department over the past 12 months , what was the nature of the service ? | Q11a . Now , think provides , please rate each of the following . ( 4‐point scale , Excellent to Poor ) | Q11 . And thinking about any services and facilities that the City provid
services and facilities you have personally used or visited in the past 12 months . If you have not personally used the City service or facility in the pas used in the past 12 months ” for the service . ( 4‐point scale , Excellent to Poor )
Base : Total respondents ( 2020 : n = 1,077 ; 2021 : n = 2,774 ); Respondents who have used Fire Services in the past 12 months , excluding “ don ’ t know ” ( n Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous
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