City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 33

Police Services

2020 2021
Good Excellent
Had Contact With Police in Pa
75 % 79 %
28 % 35 %
68 % 71 %
27 % 34 %
78 %
30 %
47 % 44 % 41 % 37 %
48 %
Quality of Service Timeliness of Service Over
82 %
75 %
26 %
33 %
49 %
48 %
Behavior and Attitude of Officers
66 % 70 %
40 %
43 %
26 %
27 %
Community Education Services
Questions : Q11c . If you have had contact with the Arlington Police Department over the past 12 months , what was the nature of the service ? | Q11d that the City provides , please rate each of the following . ( 4‐point scale , Excellent to Poor ) | Q11 . And thinking about any services and facilities that t
following services and facilities you have personally used or visited in the past 12 months . If you have not personally used the City service or facility “ Have not used in the past 12 months ” for the service . ( 4‐point scale , Excellent to Poor )
Base : Total respondents ( 2020 : n = 1,077 ; 2021 : n = 2,774 ); Respondents who have used Police Services in the past 12 months , excluding “ don ’ t know ” ( nu Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous
Copyright © 2022 Decision Analyst