Customer Service
Residents ' Overall Rating of Customer Service Provided by City Departments ( Top‐2
Customer Service Provided by City Departments Overall % Who Rated “ Good ” or “ Excellent ”
69 % |
74 % |
70 % 71 % 73 % |
67 % |
65 % |
61 % |
66 % |
2011 2012 2013 2014 2015 2016 2017 2018 2019
2020 19 %
51 %
2021 19 %
52 %
Excellent Good Fair Poor
Question : Q6 . Overall , how would you rate the level of customer service provided by City of Arlington departments ? Base : Total respondents , excluding “ don ’ t know ” ( 2011 : n = 470 ; 2012 : n = 553 ; 2013 : n = 1,001 ; 2014 : n = 918 ; 2015 : n = 1,163 ; 2016 : n = 914 ; 2017 : n = 1,08 2020 : n = 983 ; 2021 : n = 2,509 ) Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous
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