Using Data to Engage the Community
Neighborhood Services Department
The Neighborhood Improvement and Community Engagement ( NICE ) program used data from the annual community survey to pilot new and innovative ways to increase engagement with residents across Port St . Lucie . Though respondents rated the quality of life in the City ’ s neighborhoods very high , the survey also revealed an opportunity to improve residents ’ sense of connection and engagement with their community .
So , NICE changed the traditional format of its bi-annual neighborhood meetings to engaging networking events called Neighborhood Socials , which featured food , activities and games for everyone . This was combined with stations set up by City staff , who provided information about the City while surveying attendees on issues and frequently asked questions they may have .
As a result of these changes , the NICE Neighborhood Socials held in the spring and fall of 2023 had a record number of participants . This expanded engagement will help Neighborhood Services continue to understand the needs of residents across the City and build on opportunities that can improve quality of life in our community .
Technology Drives Efficiency Across Neighborhoods
Neighborhood Services Department
86 %
1,270
The percentage of residents who rate quality of life in their neighborhood positively , according to the National Community Survey™ for Port St . Lucie . That percentage is similar to other communities in the national benchmark .
The number of residents who attended the 2023 spring and fall NICE Neighborhood Socials . That was more than attended the previous four years combined .
Combining technology with data has helped the Neighborhood Services Department be strategic and efficient in looking for code violations across the City .
Neighborhood Services uses geographic information systems ( GIS ) technology that can create , manage , analyze and map different types of data . This allows Code Compliance staff to map for current and historical code violations , study the spatial data and strategically plan and perform sweeps .
Field supervisors now better able to orchestrate these operations , ensuring comprehensive coverage and continuous monitoring of all designated zones , improving efficiency and effectiveness in preserving the City ’ s vibrant neighborhoods .
2023 City Manager ’ s Annual Report | 33