CiGen - Robotic Process Automation (RPA) CiGenroboticprocessautomationrpapresentation | Page 11

Key Departments - HR
Common Mistake – the People Strategy comes later
The role of HR and are they across the plans?
Ci Gen Pty Ltd (CiGen)
• HR needs to be across your broader RPA plans
• Discuss with staff early to prevent rumour and non-cooperation
• Who do you need and where?
• Determine people change and/or skill upgrade strategy – Are you retraining and
moving people to other roles or expanded roles?
• Are you moving people from the back office to the front office to assist customer service
and sales?
• Determine your retention strategy for RPA talent pool
• What roles may become redundant?
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