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Question 9. Question : (TCO 4) Creating new goods and services for a firm's current markets is called _____. market penetration product development market development diversification pure play Question 10. Question : (TCO 4) _____ refer(s) to intermediaries that sell products to other intermediaries for resale or to organizations for internal use. Retailers Wholesalers Department store Specialty store Convenience store Question 11. Question : (TCO 4) AMS Technologies, a computer hardware reseller, purchases computer components from leading manufacturers and builds fully operational personal computer systems customized for specific consumer requirements, such as nonlinear video editing capabilities. The firm sells its products to various companies and educational institutions. AMS Technologies belongs to which of the following class of intermediaries? Retail outlet Drop shippers