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Question 6. Question : (TCO 5) Justin M. Brown, the operations
manager at Vernon Manufacturing Company, formulated a strategy to
motivate the firm's employees. Justin addressed employees’
dissatisfaction by increasing their salary and incentives; he employed
several industrial counselors to help employees deal with work-related
stress; and improved the health insurance plan provided to employees.
He also motivated employees by providing greater opportunity for
advancement, recognizing employees who perform well and giving
employees greater responsibility to foster a sense of achievement in
them. Justin's measures are based on which of the following
approaches?
McClelland's three-needs theory
Theory X
Theory Y
Herzberg's two-factor theory
Scientific management
Question 7. Question : (TCO 5) Which of the following statements is
true about expectancy theory?
Expectancy theory focuses more on the specific forces that motivate
employees and less on the process they follow to seek satisfaction in
their jobs.
Expectancy theory suggests that employee satisfaction depends on the
perceived ratio of inputs to outputs.
Research into expectancy theory has led to thinking about the broader
concept of organizational justice, or perceptions of fairness in the
workplace.