Frederick W. Taylor Frederick Herzberg
Question 6. Question:( TCO 5) Justin M. Brown, the operations manager at Vernon Manufacturing Company, formulated a strategy to motivate the firm ' s employees. Justin addressed employees’ dissatisfaction by increasing their salary and incentives; he employed several industrial counselors to help employees deal with work-related stress; and improved the health insurance plan provided to employees. He also motivated employees by providing greater opportunity for advancement, recognizing employees who perform well and giving employees greater responsibility to foster a sense of achievement in them. Justin ' s measures are based on which of the following approaches?
McClelland ' s three-needs theory Theory X Theory Y Herzberg ' s two-factor theory Scientific management
Question 7. Question:( TCO 5) Which of the following statements is true about expectancy theory?
Expectancy theory focuses more on the specific forces that motivate employees and less on the process they follow to seek satisfaction in their jobs.
Expectancy theory suggests that employee satisfaction depends on the perceived ratio of inputs to outputs.