TECHNOLOGY
There is a critical need for retail CIOs to transition from a focus on the ‘ back office ’ to driving innovation as C-level strategists .
an array of mobile technologies , with context-aware tech ( 32 per cent ), mobile payments ( 28 per cent ), digital signage ( 24 per cent ), and mobile POS ( 22 per cent ) leading the way .
• Retail CIOs in the United Kingdom are global leaders in implementing forms of mobile payments ( 73 per cent ), while German retailers interestingly buck the global trend , with 60 per cent having no mobile plans at all .
• Perhaps with an eye toward further improving customer service and logistics , six out of 10 ( 59 per cent ) retailers plan to invest in mobileenabling their partners and vendors over the next three to five years .
Cloud – Frees up IT teams from traditional core functions to allow greater innovation
• While 41 percent of retail CIOs currently use SaaS ( software-asservice ) for back-office functions such as supply chain and product life cycle management or ERP , more than half ( 52 percent ) intend to do so over the next five years .
Big Data – Not yet being used to its full potential to drive actionable insights
• Almost seven out of 10 ( 68 percent ) retail CIOs report that they collect data , but agree they are not maximizing its full value .
• Only 47 percent have invested in
18 October 2015