WYNDHAM DESTINATIONS ASIA PACIFIC
$ 5bn +
processing of sales contracts , Wyndham has sought to provide ultimate flexibility and accessibility to its end users . “ Invariably , if someone buys a timeshare ownership from us , 50 % will also borrow money from us as well . The sales contract is therefore not just a deed of sale , but an application for a loan , which is incredibly detailed ,” explains Hawkins .
Approximate revenue
2000
Year founded
2000 + Approximate number of employees
“ We have not only digitised the contract but have automated the loan decision process . Through the use of tablets , we use DocuSign to digitally capture the signature for the contract as well , which is quite a slick beast . Aesthetically it ’ s an attractive system and is used by the sales team so had to be somewhat intuitive so that they would enjoy using it . A sales rep or consultant will also be on hand to provide support .”
Believing voice control technology to be part of the ongoing evolution of traditional keyboard and touch screens , Wyndham has collaborated with Agiles Australia in the development of its first voice chatbot . This will very shortly be accessible through the Wyndham app , end users can gain information regarding their Club , where its capabilities will become further personalised as it becomes increasingly utilised . “ Agiles is a small young startup company and have been very easy to work with . They ’ re an exciting bunch and they ’ ve got other ideas that they ’ re trying to get off the ground in the Australian market place ,” adds Hawkins .
“ I think voice is really going to take off . You ’ ve got the Amazon Echo , Google Home , Cortana with Microsoft and Siri with Apple , and they ’ ve all become stronger and stronger . If you don ’ t
MARCH 2019