TECHNOLOGICAL INNOVATION
TECHNOLOGY “ Agiles is a small start-up company and have been very easy to work with . They ’ re an exciting bunch and they ’ ve got other ideas that they ’ re trying to get off the ground ”
— Clive Hawkins , Director of IT
a number of repetitive tasks with multiple touchpoints . Expanding its Citrix platform and replacing desktops with thin clients ( or lightweight computers ) will also promote accessibility and reduce ongoing maintenance costs across the business .
Understanding that end-users are demanding seamless connectivity across its hotels and resorts , Wyndham has also partnered with Australia ’ s largest telecommunications operator , Telstra , in order to install fibre connections at multiple sites across the country , as well as backup 4G technologies . This has greatly improved the corporate network connectivity as well as the guest experience in resorts . Furthermore , upgrading its phone system to one supplied by Canadian telecoms giant Mitel will also bring a multitude of advantages . Set to complete in March this year , the multifaceted project presently covers up to 650 staff , tackling relatively complex interactive voice response ( IVR ) systems per department , multiple HUNT groups ( used to enable the distribution of phone calls from a single telephone number to a group of several phone lines ), integration with diallers and much more .
“ Having a new phone system will bring new tools , such as linking mobile and desk phones . Staff can answer via desk or mobile , and transfer the call from one to the other . It ’ s a nice feature for management teams who move around . We will also be able to offer the callback facility to callers ,” says Hawkins .
TECHNOLOGICAL INNOVATION
From mobile apps to wearables , technology continues to disrupt traditional industries and ways of working and has led to a significant shift in consumer expectations . Making the decision to fully digitise the
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