Business Chief APAC+ANZ Magazine March 2019 | Page 243

TECHNOLOGY
243 adapt to innovation then you get left behind and if you follow the curve and you ’ re at the back end of the curve your investment is going to be very similar , but people will think , ‘ Well about time ’ or , ‘ You ’ ve finally caught up .’ Whereas , if you don ’ t want to be on the bleeding edge , but want to be somewhere near the front , if you can be one of the first people to deploy innovation in your particular vertical then people are impressed and view the company not only as progressive but vibrant .”
Set to go live imminently , Wyndham will launch phase one of its voice box , which houses fairly simple questions and answers regarding Wyndham ’ s service offering . However , phase two ( set to go live in Q3 ) will enable the technology to provide more granular data , such as an owner ’ s available credit , loan balances and monthly payment amounts . Lastly , phase three will focus solely on providing exceptional hospitality .
“ You ’ ll be able to say , ‘ I need another pillow ’ and the voice box will say ‘ Have you tried looking in the cupboard above
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