A CONTINUOUS JOURNEY
SUN LIFE FINANCIAL
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Trotter also stresses that partnerships are often the best way to go to introduce innovation . “ The idea that a startup could be a serious industry competitor is obviously unlikely – they understand that they need to partner with the incumbent in the industry , and likewise we as the incumbent understand these insurtechs have ideas that can accelerate our transformation . Whether that ’ s claims process , RPA , AI , facial recognition – they have specific talents and techniques we can leverage and vice-versa .”
A CONTINUOUS JOURNEY
As finance and insurance continues to evolve , particularly in the exciting and fast-paced Asian markets , Sun Life is reaching out to new clients continuously , and adapting new experiences for its existing client base . “ We ’ re only three years into our digital journey . It ’ s a story that ’ s going to continue , with perhaps a narrative that is challenging but exciting ,” says Gollogley . “ I expect the word ‘ digital ’ may be out of fashion in a few years ’ time , as it becomes the standard way of doing business .” Gollogley goes back to the importance of talent : “ Transformation itself will never cease , and will continue to rely heavily on people . Building a team , bringing in the right talent and capability is challenging , but it ’ s a challenge that the Sun Life team , and those at the forefront of the journey across the region are managing well . I read somewhere that digital transformation challenges the very concept of career paths and traditional job profiles , with the agility and innovative capacity of organisations resting on the diversity
JULY 2019