Global Director for Crown Worldwide ’ s Intelligence Hub
CROWN WORLDWIDE GROUP
Patrick Kenning
Global Director for Crown Worldwide ’ s Intelligence Hub
Patrick Kenning heads the global Intelligence Hub function , which is responsible for challenging the status quo and promoting Crown ’ s innovation culture by encouraging ideation and exploring emerging technology opportunities that enhance the customer experience . Kenning has held several key front-line , customer-orientated roles throughout his 15-year career and has relocated internationally seven times .
90 accuracy of a traditional household goods survey . We have carried out over 7,000 visual consultations todate ,” says Kenning .
“ There ’ s environmental , accuracy and flexibility benefits , and customers love it because it is innovative and creates a very exciting dynamic .”
“ We ' re seeing this grow month-onmonth as customers appreciate the convenience of this new technology driven process . It ' s an exciting part of our journey when we talk about the digitalisation of the relocation and mobility business ,” supports Madrid .
Furthermore , the company has adopted a similar approach within its packing process . By photographing items to guarantee precision , a multi-language electronic inventory and the use of barcoding guarantees complete traceability .
“ It ’ s a really important and exciting proposition to be able to digitally capture everything about a relocation and then be able to follow up on any exception and feed that back to operations on the other side of the world so that we can identify where issues might have arisen
JULY 2018