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“ With business reaction to the pandemic leaning heavily on cloud , we can expect to see this technology efficiently support remote work and continue to gather pace in 2021 ”
— Aditya Arora , CEO of Teleperformance India
3 | What were the top emerging trends for the workplace environment prior to COVID-19 ? Expedited by the pandemic , a trend gathering pace was the adoption of data analytics to closely understand the employee experience . The role of employers and HR executives was also expanding , to better account for employees ’ physical and mental well-being and extend interpersonal support to those facing difficulties . Building an engaged , gender-smart workforce , and a culture of diversity and inclusion had just started gaining momentum . This contributed hugely to an overarching trend before the crisis – increasing employee and client proximity – under the influence that corporate wellness and culture is dependent on physical location .
With the advent of COVID-19 and the subsequent boom of work-from-home ( WFH ), these priorities did not change – rather how organisations approach them has changed . HR executives are now leveraging technology to enhance human connection , have more conversations , and create deeper connections with teams across the globe .
FEBRUARY 20201