TRANSDEV AUSTRALASIA
214 app users and tell them exactly what ’ s happening and how any issues are being mitigated . Each business within the Australasian group has its own bespoke version of the app , but the framework is generic .”
While technology is supporting Transdev ’ s staff , it ’ s also helping to monitor and guide overall performance . “ One of our most important partners is Tracsis ,” reveals Tulitt . “ They ’ re supporting us to introduce a performance attribution system which will essentially replace the system currently in use by Transdev Wellington and our client , the Greater Wellington Regional Council ( GWRC ). We ’ ve committed to delivering the Compass system , which will become the primary attribution tool for our service performance in Wellington . It ’ s a big task to handle all of our contract abatement requirements in one piece of software , so we ’ ve been working with Tracsis to deliver that to GWRC ’ s specific standards .”
Transdev faces a challenge to deliver high performing and consistent service while upgrades to facilities and infrastructure in the region are ongoing , such as Wellington ’ s 1960s signalling
FEBRUARY 2020