Blue Umbrella Official Blue Umbrella Winter 2018 Issue | Page 5

Technical Suppor t
to the Rescue!
By: Rebekah V.
AOA offers many services to help
students in their course work. Teachers
hold daily online whiteboard hours
during which students are able to get
much more help than during the day. In
addition, many teachers also provide
online classes to help students master
difficult concepts. However, since AOA is
a distance learning school, it also
provides a nonacademic support
service?Technical Support.
What exactly is Tech Support
though? Erik Hooser, a representative
from Tech Support, defines the group as
?a team that is trained and is passionate
for helping others when they are having
technical problems or are just needing a
better understanding on how things
work.? Tech Support?s mission is to help
both students and faculty with their
technical issues in a quick and pleasant
manner.
Tech Support?s team is made up of
16 friendly and knowledgeable
representatives who are always willing to
receive calls and help in whatever way
they can. ?On average,? Hooser says,
?Tech Support gets 50 to 100 calls per
week from a mixture of students,
parents and teachers.?
Tech Support is a great help to
those who are having trouble with
technology. Its support line, reachable at
(800) 585?4216, is open from 7 am to 5
pm Central Time Monday through Friday.
The members of the team fully
encourage both students and faculty
calling in with questions and are ready to
help in any way they can.
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