August 2014 August | Page 63

Customer C.A.R.E. by Dr Trilogy  | sponsored by Federal-Mogul Treat yourself as a customer Criticism and prejudice stem from fear Aim for the Trilogy Triumph Your customer is your sovereign You are the problem and you are solution Be a customer c.a.r.e professional Utilise every second of your working and your waking life Great companies are made up of great people The Trilogy of Woe is a no-no Customers want value, service and respect Customer service is the competitive edge May the Power of Customer C.A.R.E be with you And need I remind you that C.A.R.E. means Customers Are Really Everything! RECOMMENDED CUSTOMER C.A.R.E. AFFIRMATIONS I accept challenges to my ego I have only one shot at life I love myself I love everybody I understand people’s fears and needs I have the courage to do what is right for me I claim my rightful inheritance I accept responsibility for my life I learn from my mistakes and failures I utilise time effectively I have the courage to change I control my fears through my thoughts Adversity makes me strong I do what is right I am dedicated to work I am open-minded My decisions are based on my values I am patient in the goals of my life FM-Motorparts - 2 - Brand Logos - %r