APE APE April 2020 | Page 17

or distributes the material as their primary business should do whatever it takes to meet your needs. 3. Do your supplier’s products meet the ap- plicable standards and specifications, and are they willing to supply certifications of com- pliance to the applicable standards? 4. Is your supplier an expert in both techni- cal and general industry knowledge? Your supplier should be thoroughly up to the speed with competitive products, the applicable specifications, and be in a position to make recommendations to handle any applica- tions. Additionally, your supplier should have a thorough knowledge about the tools and equipment required to do the job correctly. In unusual situations, your supplier should be able to analyze the need and offer a remedy. serve you during weekends, holidays, and off hours. 8. Does your supplier view your relation- ship as a partnership? Your supplier should be your partner and support you from A to Z. This means not only taking charge in analyz- ing complaints and solving problems, but also in working with you on bids and proposals, should you need help. 9. Can your supplier help you complete large jobs? There’s nothing better than land- ing that huge sealcoating job, but can your supplier provide the material to get the job done? Do they have access to spot tankers that can be left on the jobsite so you can avoid costly refilling trips? By obtaining answers to these questions, Dubey believes the sealcoat contractor will be By obtaining answers to these questions, Dubey believes the sealcoat contractor will be positioned to develop a positive relationship with a sealer materials supplier who can help grow the contractor’s sealcoating business. 5. Does your supplier support its contrac- tors with printed literature and online re- sources? The supplier should have printed brochures and “Property Owner Friendly” sell sheets. Also, they should have a good, easy-to-navigate website for use by sealcoating contractors. It could be impressive if you carry an iPad to show your customers the product descriptions, application specifications, and performance reports right on the spot. 6. Is your supplier a “one-stop shop?” Does your supplier stock items other than just seal- er? The ability to purchase everything in one place can save on fuel and downtime going from one supplier to another. 7. What are your supplier’s hours of op- eration? Make sure that the supplier has fa- vorable hours of operation and is willing to 1.800.210.5923 positioned to develop a positive relationship with a sealer materials supplier who can help grow the contractor’s sealcoating business. In selecting the best sealcoating material to use, Monte Collins, sealcoat product man- ager, Crafco, Inc., Nashville, Tenn., stated, “There are three primary types of pavement sealers--refined tar, asphalt-emulsion, and pe- troleum resin.” Refined tar sealers, according to Collins, are used primarily East of the Rockies because the sources of coal tar refineries that receive raw materials from steel manufacturers are in the Midwest and the East. Their long life, fuel resistance, and resistance to color fade make refined tar sealers attractive to the end-user. Asphalt emulsion sealers are used more fre- quently in the West because tar supply to the West was not readily available while asphalt is. It is said to provide advantages over refined [17] April 2020