Time to complete all types of complaint files
Goal – 150 days ( 80 th percentile )
2024 130 days
Target maintained for 15 consecutive months
Decreased the number of open complaints by 71 % since January 2018
of cases closed through early resolution ,
58 % including alternative dispute resolution
* Inquiries , Complaints and Reports Committee .
Reduced the time it takes to release an ICRC * decision from
63 days to 26 days
IN 2022 IN 2024 ( 80 th percentile )
Resolution Process Outcomes in 2024 |
58 %
Early Resolution
|
31 %
No Further Action
|
12 %
Advice / Remedial Agreement
|
3.6 %
Caution / Undertaking
|
0.8 %
Referral to Discipline
|
* Since a single complaint can result in multiple outcomes , the total percentage of outcomes exceeds 100 %.
CPSO ANNUAL REPORT 2024
14