Right-Touch Regulation
Continuous Improvement
Investigations : Resolving Concerns and Complaints
Quality Care
System Collaboration
Meaningful Engagement
CPSO responds to concerns about doctors in Ontario and conducts investigations as required . We make every effort to fulfill this responsibility in a nimble , consistent and proportionate manner . Our streamlined processes and use of early resolution , including alternative dispute resolution , have helped us reduce timelines over the past several years , and 2024 was no exception . CPSO received 3,738 complaints in 2024 .
Nature of Issue * – Percentage of Complaints Received
51 % 50 % 23 % 17 % 14 %
Clinical Practice- Communication ** |
Professionalism- Communication *** |
Diagnosis |
Managing Test Results |
Prescribing |
* Some complaints address more than one issue . ** Failure to listen / explain / share with circle of care / obtain informed consent . *** Perceived dishonesty , uncompassionate behaviour , rudeness , etc .
CPSO ANNUAL REPORT 2024
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