Welcome
We are an organization that has committed
our complaints and resolution
they needed. Their feedback
itself to listening and learning. And in 2019, this
work. In using our resources
was valuable, with many of
approach was especially important as we asked our
more effectively, we have
the participants describing
stakeholders to tell us what we were doing well and
reduced the number of ongoing
the tools we developed as
what we could better.
Complaint files by two-thirds.
impressive, relevant and useful .
This area continues to be a major
Throughout 2020, many of you will
And you did not disappoint. Your input gave us clear
focus for us and we will see ongoing
have the opportunity to experience
direction in a number of different areas including –
improvement in this area.
the program firsthand and we expect
our mandate, right-touch regulation, investigations,
you, too, will find that our tools help create
our communications and our relationships with the
We also believe that many of the continuous
those conditions most favorable to ensuring your
public, health system partners, and with physicians.
improvement initiatives we embarked upon in 2019
success at all stages of your career.
Your insights were reflected in the strategic plan
put us in very good position for responding nimbly to
approved at our May 2019 Council meeting. We are
the extraordinary challenges presented by COVID-19.
With our mission – Serving People in Ontario Through
proud of this fit for purpose plan as we continue to
When social distancing measures saw the delay of
Fair and Effective Regulation of Medical Doctors – and
fulfill our public interest mandate.
examinations, for example, we put in place short-term
our vision – Trusted Doctors Providing Great Care –
opportunities to get new doctors into the field.
now determined, we look forward to working with all
The planned life of the strategic plan is from 2020
of you in supporting physicians in their commitment to
to 2025. And the balance of 2019 was dedicated to
A particular 2019 highlight for me was the
providing high quality care for their patients.
identifying specific initiatives to achieve our strategic
priorities. However, in many areas, we began realizing
benefits immediately.
Perhaps the most significant early change was how
our adoption of right- touch regulation transformed
development of a modern, top-notch quality
improvement program. With its emphasis on selfdirected
learning, it allows professionalism to flourish.
Certainly, the feedback from the approximately 250
family physicians who navigated and tested our
toolkit let us know that our program was exactly what
Dr. Peeter Poldre
President, 2019
Photo: Claudia Hung
4 // CPSO ANNUAL REPORT 2019