An Action-Packed Year
2019
When I began as Registrar and CEO of the CPSO just
peer-assessment for quality
also offer amazing opportunities
over two years ago, I was given a change mandate.
assurance. In transforming
to do things differently. One
In that time, we have implemented a number of
our program, we’ve moved to
of those opportunities has
changes to the way we regulate physicians in the
a model that provides various
been virtual medicine. Together,
province of Ontario. We continue to take a right-
opportunities for lifelong
physicians and patients have been
touch regulation approach and as a result, we have
learning. It is an accessible quality
able to meet online, to experience the
found ways to maximize efficiencies and improve our
improvement platform, reflective of the
benefits that telemedicine offers, and to
effectiveness. It has been an approach embraced by
way physicians work and the needs they
work together in a whole new way. COVID-19
both the public and the profession.
have. Our goal is to ensure every physician goes
also allowed us, the College, to collaborate with
through the new quality improvement program every five
system partners in ways we never have before.
In 2019, we finalized our strategic plan. The
years. We are thrilled with the early results of our new
development of the plan saw us speak to members of
Quality Improvement Program. The feedback we have
As I look back on my first two years on the job, I am
the public, physicians and health-care organizations
received from physicians has been extremely positive.
proud of the work this College has done towards
about how we could be better. I’m proud of this
meeting our mission: Serving the people of Ontario
blueprint for change. We have set high but achievable
Later in 2020, we will be launching our new Enterprise
through effective regulation of medical doctors. It’s
goals to ensure patients in Ontario are well-served.
system including a new Member Portal, which Ontario’s
not easy to lead through change but I believe the
Much of the gains and improvements made in 2019
40,000+ licensed physicians will start accessing. This
efforts we’ve made, and continue to make, will be
were achieved because of the confidence and trust of
exciting new platform will be fully web-based. We
worth it. I encourage you to read more about what we
the CPSO Council, the hard work of the CPSO staff, and
expect significant improvements to user experience and
accomplished in 2019, in this report.
Photo: Becca Gilgan
the willingness of our stakeholders to work together to
ensure patients in Ontario receive excellent care.
Quality continues to be a major focus for the College
in 2020. Historically, the College relied on random
enhanced self-service capabilities for all CPSO members.
The future looks different for all of us as we grapple with
the COVID-19 pandemic and the ‘new normal.’ Despite the
challenges that a crisis like this pandemic present, they
Warmest regards,
Dr. Nancy Whitmore
Registrar and CEO
CPSO ANNUAL REPORT 2019 // 5