2019
Engaged
1,700 members of
public on proposed
policies
LAUNCHED
INSTAGRAM AND
LINKEDIN PAGES
Saw a 20% increase
in Twitter Followers
Developed eDialogue
Built Relationships with
11 patient networks
Began developing a portal that
will provide physicians with
self-service tools
Reduced the time
to release an
ICRC decision by
REDUCED # OF ONGOING
COMPLAINT FILES BY 62%
2,242
2018 (Q1)
89% 848
2019 (Q4)
Contacted complainants within
2 days of receipt of complaint –
down from 21 business days
Reduced the time to complete a
complaint file by 35%
234 days
2018 (Q4)
151 days
2019 (Q4)
Icons: Flaticon.com
Trained staff to support
physicians in crisis
Supported patient safety
with the approval of four
continuity of care policies
Increased the # of early
resolution cases by
25%
BECAME CHAIR
OF THE CITIZEN
ADVISORY
GROUP
REDUCED TIMELINE TO
RELEASE DISCIPLINE
DECISIONS BY 51%
CPSO ANNUAL REPORT 2019 // 3