Right-Touch Regulation
COMPLETED FILES
2019
2018
1,267
The number of Early Resolution cases
has increased by 25% over the past year
1,588
EARLY RESOLUTION
FRIVOLOUS AND
VEXATIOUS*
3,240
The number of Investigations
completed has decreased by 14%**
over the past year
2,788
INVESTIGATION
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*Such complaints that are considered to be frivolous, vexatious, made in bad faith, moot or otherwise an abuse of power
**In 2018, our Investigations and Resolutions department made it a priority to clear the backlog of complaint cases.
CPSO ANNUAL REPORT 2019 // 19