Right-Touch Regulation90%of complainants
CONTACTING A
COMPLAINANT
contacted within
two business days of
complaint received
– down from 21 business
days in 2018.
EARLY RESOLUTIONS
As the Time to Contact a Complainant has decreased, the
% of Opened Cases ending in Early Resolution has increased.
2018 2019
21 DAYS 2 DAYS
18 // CPSO ANNUAL REPORT 2019
16% OF CASES
END IN EARLY
RESOLUTION
OF CASES
END IN EARLY
46% RESOLUTION