Right-Touch Regulation
Total Files
Managed in
2019
Files
Received
Per Year
Resolution
Process Used
NATURE OF ISSUES IN WHICH
ICRC TOOK NO ACTION
NATURE OF ISSUES IN WHICH
ICRC TOOK ACTION
2,249
# of OPEN FILES
January 1,2019
+
3,764
# of NEW FILES
received in 2019
-
4,909
# of FILES CLOSED
in 2019
=
1,104
# of OPEN FILES
December 31, 2019
4,276
2018
3,764
2019
3,019
PHYSICIANS
RECEIVED A
COMPLAINT
IN 2019
37%
Early Resolution
39%
No Action
15%
Advice/
Remedial Agreement
8%
Caution/Undertaking
1%
Referral to Discipline
were related to
71% 73%
CLINICAL PRACTICE
were related to
54% 42%
PROFESSIONALISM
12% 15%
were related to
PRACTICE
MANAGEMENT
CLINICAL PRACTICE
Communication – 31%
Prescribing – 23%
Test Management – 21%
Diagnosis – 14%
Record Keeping – 10.5%
PROFESSIONALISM
Communication – 52%
Ethics – 37%
Boundary/Sexual Impropriety
– 11%
PRACTICE MANAGEMENT
Records Transfer – 22%
Staff Communication – 17.5%
Infection Control – 10.5%
were related to
CLINICAL PRACTICE
were related to
PROFESSIONALISM
were related to
PRACTICE
MANAGEMENT
CLINICAL PRACTICE
Record Keeping – 45.5%
Test Management – 28%
Communication – 27%
Prescribing – 23%
Diagnosis – 9%
PROFESSIONALISM
Ethics 51%
Communication 32.4%
Boundary/Sexual Impropriety
– 14%
PRACTICE MANAGEMENT
Office Protocols – 20.5%
Staff Communication – 16%
Infection Control – 12%
CPSO ANNUAL REPORT 2019 // 17