Right-Touch Regulation
TIME TO COMPLETE COMPLAINTS
TIME TO WRITE ICRC DECISIONS
We have cut in half the time it takes
to complete a complaint file.
344 days
2018 Q1
281 days
2018 Q2
233 days
2018 Q3
TIME TO WRITE
ICRC DECISIONS
HAS DROPPED
BY 89% SINCE
JUNE 2018.
26 weeks
2018
3 weeks
2019
234 days
2018 Q4
183 days
2019 Q1
190 days
2019 Q2
183 days
2019 Q3
151 days
2019 Q4
ONGOING COMPLAINTS
Dropped by
almost two-thirds
(62%) since the
start of 2018.
2,242
2018 (Q1)
848
2019 (Q4)
Photo: Claudia Hung
20 // CPSO ANNUAL REPORT 2019