Top 5 questions members of
the public ask us
Public and Physician Advisory
Services
The Public and Physician Advisory Service
serves as the initial contact for members
of the public and the profession. Advisors
provide information about CPSO policies and
assist with a wide variety of questions about
physician practice. Advisory staff members
are the initial contact for complaints and
resolve issues when possible and appropriate.
They respond to thousands of inquiries
annually. Toll Free: 1-800-268-7096, ext.606
47,815
Calls
WERE RECEIVED FROM
THE PUBLIC
H
ow do I access a copy of
medical records?
A
re physicians permitted
to charge block fees?
Top 5 questions doctors ask us
H
ow can I find a family
physician? ow long must I maintain
H
my medical records?
H
ow do I file a complaint
against a physician? ow do I end the patient-
H
physician relationship?”
C
an my physician
terminate me as a patient? m I required to make a
A
mandatory report in this
particular circumstance?”
5,122
Calls
ow do I maintain patient
H
confidentiality in this
particular circumstance?”
an you help me complete
C
my annual renewal form?”
WERE RECEIVED
FROM PHYSICIANS
CPSO ANNUAL REPORT 2017 // page 33