Annual report 2015-16 Annual report 2015-16 | Page 7

actiononhearingloss.org.uk Our values Our values, People, Passion and Partnership, enable us to deliver our strategy. People We treat people as people – with human warmth, dignity and respect. We treat people as whole people, not just as an issue or a problem to be solved. We show kindness, care and understanding and treat people how we would like to be treated. Passion We are passionate about our work and we want to make a real difference in people’s lives. If things can be improved, we won’t just settle for how they are. We’re prepared to challenge the status quo. We strive for high standards, to do our very best. We take positive risks and innovate, trying new things. Partnership We work alongside others to achieve the best results. We listen carefully and try hard to understand. We share insights, ideas, learning and resources. We respect and value differences and we enable others to participate. We act with integrity and build trust. 7