8
Annual Report and Financial Statements 2015–16
2015–16 key achievements
We supported over
We gave 1.8m hours of
high-quality, person-centred
care and support to
people who are deaf with
additional support needs
100,000
people!
1.6 million
people
visited our website
That’s 50% more
than last year
110,495
people
used our telephone
and online
Hearing Check
Our befriending services helped
over 1,300 people. 94% of people
using our Hear to Meet service say
it’s improved their lives:
“It’s nice not to feel the only
one in a group who has a
hearing problem.”
We gave
face-to-face
support to
3,309 people
with multiple sensory needs
Through our free
Information Line,
we answered
16,917 calls
and 8,624
emails
We helped more than
33,000 people with
hearing aids to get
the most from them
89% of people who use our Hear to
Help service say they’re now really
benefiting from their hearing aids:
“Until I used the tube
replacement service I thought
my hearing was deteriorating.
You provide a marvellous service.”