_____________________________________________________________________________________ New England Life Care
NELC maintains consistent clinical standards and lets local teams respond to patient needs.“ Our model combines standardized clinical excellence with individualized patient support,” Jeni explains. The consistency enables local teams to focus directly on patient relationships.“ We maintain
We empower our local teams to build strong relationships with patients, caregivers, referral partners, and hospital members
consistent quality, safety, compliance, and care coordination practices across the organization, and we empower our local teams to build strong relationships with patients, caregivers, referral partners, and hospital members.” NELC identifies patients as soon as infusion therapy is introduced, using a centralized model to guide next steps.“ Our Care Coordination Resource Center( CCRC) is a centralized patient throughput model. It’ s a unique, proactive approach embedded early in the patient journey, when the healthcare provider requests infusion services for their patient’ s care plan,” Jeni describes.
Early coordination allows NELC to align its teams with hospital workflows before discharge. Rather than introducing a separate process, the organization integrates into established systems.“ In practice, we work closely with case management, pharmacy, and clinical teams to align patient identification, discharge planning, and
▲ Jeni Shields
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