________________________________________________________________________________________________________________________
Over time, NELC’ s relationships with member hospitals have become embedded in daily operations, shaped by long-standing partnerships.“ Our relationships are built on collaboration, transparency, and shared purpose. Many of our members have been with us for decades, so we evolve with them as valued partners to understand the operational and clinical challenges hospitals and their systems face,” Catherine observes.
That same foundation directs how leadership approaches the organization’ s work.“ I was drawn to healthcare because it’ s one of the few industries where what you do truly shapes whether someone can live well, recover at home, or stay connected to their family during one of the hardest periods of their life,” Jeni says. The same logic shapes how she frames NELC’ s role within the healthcare system.“ NELC isn’ t a company selling services to hospitals. We are the member hospitals infusion arm delivering services in ways that preserve access, quality, and patient experience across New England,” Jeni reflects.
The distinction matters as it shapes the organization’ s approach to growth. Rather than expanding independently, NELC grows alongside its members, aligning service development with clinical and operational priorities across hospital systems. Catherine remarks,“ Leading an organization built because nonprofit hospitals chose to work together and staying true to this purpose for nearly four decades is a privilege.”
Integrated care flow
NELC serves patients across multiple states and coordinates care from hospital discharge to home and outpatient infusion. On this scale, the organization must balance consistency with local connection.“ As NELC has grown across six locations in northern New England, we have remained intentional about preserving the personalized, patient-centered approach that has defined the organization since its founding,” Jeni comments.
▲ Catherine Boyd
74