26 EMMA VILLAS - PRESTIGIOUS VILLAS AND RESIDENCES FOR RENT IN ITALY
Integrated teams and high quality standards
Quality , Booking , Concierge Team & local Customer Service
Our company has worked hard over the years to achieve the highest quality standards in all phases of collaboration with the owners . This knowledge has led us to develop a unique and recognisable working method , which we make available to our owners . From the signing of the contract onwards , allowing them to approach this activity with the peace of mind that a proven and winning system can guarantee .
To carry out this task in support of the lease , Emma Villas works through four teams that work in an integrated way :
• the central Quality Team , made up of about ten highly experienced professionals , focused on the quality and control of the properties to be included in the catalogue and in preparation for the season ;
• the Internal Booking team of about eight people which manages all national and international sales channels and which , through in-depth knowledge of the peculiarities of the villas , is able to offer them in a targeted manner to our clients ;
• the Concierge Team that manages all the client ' s needs from the day after booking the villa , until the moment of check-out ;
• the local Customer Service , a team of about 10 people who work near the villas and have the task of supporting clients on site during their stay for the solution of any emergency and problem .
The Booking , Quality , Concierge and local Customer Service teams have in-depth knowledge of the properties and the areas in which they are located and operate with three important objectives :
• to support the owners in the care of the villas and hospitality , in order to meet the expectations of guests at all stages of their stay ;
• to maintain high quality standards of the villas and services over time ;
• to support ( also through good guest reviews ) the sales of the weeks of stay .
The experience of the Emma Villas Quality Team is at the owner ' s service and permits evaluation together of any small interventions in order to fully guarantee the standards required for the lease . For any other need concerning structural or interior design interventions , there is a dedicated department , Emma Villas Re Home , which can support owners in renovating one or more rooms in the most appropriate period , when it does not impact on the rental season .