30 Best Business Leaders of the Year 2019 30 Best Business Leaders of the Year 2019 | Page 63

“We’re a company with immense warehousing and process capabilities
to provide a wide range of fulfilment services including warehousing and
order management that meet the dynamic needs of our customers.”
ship packaging with best-in-class
process capabilities in ensuring ease
of pickup and returns.
Qc Reverse Logistics
Ecom offers Door Step Quality Check
enabled Reverse Pickup Solutions
for various product categories – be
it mobile phones, household goods,
apparels, electronic gadgets etc. The
solution helps to curb return-related
leakages and simplifies online
shopping returns. The company’s
dedicated and well-trained trained
Associates carry out Quality Check
on products, subject to product
conditions and other parameters
meeting the customer’s return
policy, resulting in faster refund or
replacement for consumers.
Ecom Fulfillment Services
Ecom is a company with immense
warehousing and process
capabilities to provide a wide
range of fulfilment services
including warehousing and order
management that meet the dynamic
needs of its customers.
The company’s state-of-the-
art mega warehouse facilities,
strategically located in key
geographies across the country,
provide tailor-made fulfilment
service solutions supported by
technology and automation.
The rack space currently being
offered is in the range of up to
400,000 sq. ft. with flexibility
for customers to choose their
choice of location and space.
Ecom Network Services
Ecom offers B2B (hub to hub)
goods transport service through
its express network, specially
designed for co-loaders, Cargo
booking agents and other B2B
players. The company helps the
booking partners move their cargo
through its GPS enabled closed
body vehicles (containers) and
provide 24x7 goods retrieval at its
hubs as they benefit with the best
of transits offered by company
scheduled network runs. The service
is supported by the company’s well-
established customer service centre.
Ecom Digital Services
Ecom’s unique digital mobile
application facilitates digital
services for diversified industries
including Banking, Financial
Services and Insurance (BFSI),
Telecommunications. These
services are provided at the
doorstep of end-consumers.
These services are offered through
the company’s secured mobile
application using encrypted devices.
Ecom International
Services
Ecom’s uniquely designed service
offers end-to-end cross-border
e-commerce logistics solutions
both in managing import and
export orders. Under this service
feature, customers shopping
on international e-tailers enjoy
the benefit of faster deliveries
at their doorstep thereby offering
unmatched access to international
e-tailers looking to expand their
footprint in India.
Similarly, services are extended to
Indian e-tailers wanting to fulfil the
orders placed online by customers
residing in other countries. The
services include Customs clearing,
bonded warehousing and deliveries
at the doorstep of end-consumers.
Ecom Branded Services
Ecom offers a unique provision
where its dedicated Pick-up and
Delivery Associates provide services
donning its customers’ branded
uniform enriching the brand
experience for end-consumers.
Value-Added Services
Ecom’s value-added services
provide solutions that go
beyond the standard e-commerce
logistics services which come
to mind when companies look to
outsource logistics. There is a wide
range of services that complement
and enhance the company’s
logistics offerings as it supports
the smooth flow of shipments
with additional services such as:
Try & Buy, Switch Deliveries,
and Valuable Cargo Handling.
SR
T. A. Krishnan: A Formidable Leader
Mr. Krishnan is one of the founders and the CEO of Ecom Express
Private Limited. He is a recognized leader in the Indian express and
logistics industry. Mr. Krishnan, along with the co-founders of Ecom
Express, spearheads the company’s strategic vision and growth and
has been steering the company up the growth ladder since its inception
in 2012. He is responsible for managing the company’s operations to
ensure continued business growth and development with a focus on
improving productivity, increasing profitability and market share. He
has over 26 years of enriching experience in the courier and express
delivery services industry and has held various leadership roles. Mr.
Krishnan and the Co-founders have been instrumental in drawing the
vision and business plan that seeks to differentiate Ecom Express from
the rest of the industry players.
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