30 Best Business Leaders of the Year 2019 30 Best Business Leaders of the Year 2019 | Page 62

T. A. Krishnan, Ecom Express Private Limited
CEO and Co-founder: ‘Our Strengths over the
Period of Time have Concentrated on Building
Strong Reach and Expensive Network while
Delivering Best Possible Services’
“We commit to uphold the integrity of the highest order in
all of our interactions with our customers and at all times.”
T. A. Krishnan, CEO & Co-founder
G
etting your products or
services from supplier
to consumer is business
logistics. It involves everything from
acquisition from wholesalers and
suppliers to manufacturing, storage
and delivery to customers. It is
imperative for every business owner
to have a strong understanding
of his logistics systems to ensure
they’re maximizing profits and are
able to give customers the most
positive experience possible.
In light of the foregoing, we’re
thrilled to present Ecom Express
Private Limited.
Ecom Express provides logistics
solutions. The company offers pre-
paid, cash-on-delivery, cash-before-
delivery, dropship, reverse logistics,
and other related services. Ecom
Express serves customers in India.
The company was incorporated in
2012 and is headquartered in New
Delhi.
Ecom Express Private
Limited: Synopsis
Elements: That Make Ecom
Express Reliable
62
Ecom Express is a leading end-to-
end technology-enabled logistics
solutions provider to the Indian
e-commerce industry. The company
was incorporated by T.A. Krishnan,
Manju Dhawan, K. Satyanarayana
september 2019
and Sanjeev Saxena. They have
over 100 years of cumulative
experience in the Indian logistics
and distribution industry.
The company has established its
presence in the industry due to
a differentiated business model
which is built on delivery service
capability, scalability, customization
and sustainability. Ecom Express
uses its cutting-edge technology and
automation solutions to enable first-
mile pickup, processing, network
optimization and last-mile delivery.
The company’s products include
Ecom Express Services (EXS), Ecom
Network Services (ENS), Ecom
Fulfilment Services (EFS), and Ecom
Digital Services (EDS).
Ecom Express has its presence in
all 29 states of the country and
operates in over 2400 towns across
over 25,000 PIN-codes in India.
The company is the first private
logistics company in India to
envision a full-state coverage
strategy i.e. the capability to reach
every doorstep in every village in
a state. This full-state coverage
is offered in 20 states including
Andhra Pradesh, Assam, Bihar,
Chhattisgarh, Delhi, Goa, Gujarat,
Haryana, Jharkhand, Karnataka,
Kerala, Madhya Pradesh,
Maharashtra, Odisha, Punjab,
Rajasthan, Tamil Nadu, Telangana,
Uttar Pradesh, and West Bengal.
Through this deep reach strategy,
the company has a capability to
deliver to over 1.2 billion people
i.e. over 92 percent of India’s
population.
Services: That Outclass
Competition
Order Fulfillment
Ecom picks-up and delivers
products (ordered online) from its
partner websites to end-customers
using automated information
systems for end-to-end order
tracking.
The company offers quick
remittance and guaranteed Last-
mile delivery of the majority of
orders anywhere in India within 24
to 72 hours, every day for 365 days
a year –including Sundays/Holidays.
The services include Pre-paid and
Collect-On-Delivery (acceptances of
Cash or Digital payment solutions
modes).
Reverse Logistics
Ecom offers tailor-made solutions
on Reverse Logistics in which
effective coordination with end-
consumers ensures timely pick-up
and delivery of products back to
partner establishment within 24
to 72 hours of intimation, every
day for 365 days a year – including
Sundays/Holidays so that end-
customers receive their refunds
in a timely manner. This unique
service is supported by ready-to-